Privacy Policy
MBS Healing Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This personal information is obtained in many ways including online forms, email, phone, face-to-face sessions, events, subscribe to mailing list, user comments, via our website dianasguidetowellbeing.com.au, other publicly available sources, cookies, website analytics, google analytics, facebook ads, social media sites and third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your personal information for the primary purpose of providing our products or services that you have requested, responding to your enquiries, newsletters, marketing, analysing and improving business engagement and performance. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by unsubscribing or contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Billing Information
When you purchase a product or service online, you will be required to provide certain information in addition to the personal information for the purchase, including (credit card details and billing address), such information is processed and held by third-party payment processing provider. We do not directly obtain or process any billing information. The online shop payments are held and process through the Payment Gateway.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Cookies
A ‘cookie’ is a small file placed in your web browser that collects information about your web browsing behaviour. Use of ‘cookies’ allows a website to tailor its configuration to your needs and preferences, as well as potentially serve ads to you while you are browsing the internet. Although ‘cookies’ do not access information stored on your computer or any personal information (e.g. name, address, email address or phone number), they do allow collection of identifiable information.
We use cookies to track the use of our website to enable understanding of patterns, traffic, marketing and to improve services, products and the website.
We use third-party analytics services, Google analytics to evaluate use of the website, activity, demographic, performance and evaluate other information relating to the website, mobile and internet usage. These third parties use cookies and other technologies to help analyse and provide data. By accessing and using the website, you consent to the processing of data about you by these analytics.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
MBS Healing Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Embedded content and links from our website to other websites
Articles on this site may include embedded content (videos, images, articles). Embedded content from other websites behaves in the exact same way as if the user has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Comments, forums and discussion panels
Posts, reviews, comments and personal information made or released by users (the public), on public platforms, website, blogs, social media sites, third party sites, forums and in discussion panels are the responsibility of the person who made such comments, posts and in doing so, the person accepts full responsibility and liability for them.
Public posts do not represent the company, the views or opinions of MBS Healing Pty Ltd.
Policy Updates
This Policy may change from time to time and is available on our website. We reserve the right to amend, modify, add, delete and make corrections at any time without notice.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at